You have questions, we have answers.

The health of your pet is of the utmost importance. Having the answers right at your fingertips makes your decision regarding prescription medication, your vet's procedures and policies and relevant information regarding your appointments, much easier.

If you can't find the answer here, please feel free to contact us. We are happy to answer any of your questions to put your mind at ease or send you in the right direction.

Prescription Medication Policy

We understand the importance of having the medicine your pet needs as quickly as possible. We also understand that convenience and price are also of importance.


We are proud to offer not only a full in-clinic pharmacy, but also an online pharmacy where medications and food can be sent directly to your home. 


Should you wish to obtain the medication or food from a source outside of these, we are happy to provide you with a handwritten prescription that you can take to a pharmacy of your choice. 


If you need a refill of your pet's medications, please send an email to juantaboanimalclinic@gmail.com, request it from your favorite online pharmacy, or give us a call.


We kindly request that you allow the doctors 2 business days to complete the request for in-house or handwritten prescriptions. We kindly request that you allow us 3 business days to process your online pharmacy requests.


Please let us know if you have any questions.

Veterinarian Call Backs

We know that sometimes you need to speak with your pet's veterinarian regarding their ongoing medical issue. We ask that you give the veterinarian 2-3 business days to return your calls. 


Our veterinarians have specific schedules and do not work every day of the week. We will do our best to make sure your questions are answered as quickly as possible, however. We do know that your pet's health is your utmost priority as it is ours. 

Record Requests

We understand that are many reasons you may need your pet's records sent to you. Whether it be for insurance reimbursements, location change, vaccination records, etc; we understand the potential for immediate needs for these records. We ask you to give us 24-48 business hours to respond to your request. The records will be provided by email. 


You can also visit petly.com for vaccination records and prescription refills.

If you need your pet's records, please email us at juantaboanimalclinic@gmail.com with your name, pets name that you are requesting records for and the date of service you are requesting. 

New Clients

We are absolutely accepting new clients and patients!